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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. When copying content from one article to another, images hosted by ZenRep break for outside users. Why can't these stay linked? It is a pain to re-upload all the images, and often I don't even know they are broken as they look fine to me as a logged in user.

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  2. 0 votes

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  3. The current set of requirements for password creaton on ZenRep are as following:
    At least 8 characters
    At least 1 lower-case letter
    At least 1 upper-case letter
    At least 1 number
    At least 1 special character

    This does not improve the password quality, as the password "Password1!" works fine with the above requirements.

    You can have a 8-character limit, but you should remove any other requirement.

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  4. 0 votes

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  5. Native App for smartphones

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  6. Integrate with Elevio.

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  7. When viewing the moderation queue, it would be helpful to see a visual cue that a suggestion is in the queue because it was flagged by an end-user. This could prevent some confusion about why an idea needs moderation.

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  8. I wish if you have a translator to to different languages.
    2- to stop all the junk emails from my email address

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  9. All Microsoft Windows service

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  10. Right now the analytics dashboard shows data across all forums. It would be ideal to be able to filter this to get stats for each individual forum and be able to export reports on the customer activity (suggestions, votes, comments) for a set time period only within an individual forum.

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  11. We may not want the company name to be the same for all users or all parts of our product.

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  12. When adding support to an idea from contributor sidebar, be able to add public information to an existing idea

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  13. we need an option to force log off of all sessions for users.

    Sometimes a user changes their password and a forgotten device would keep trying to sign in and lock out the account.

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  14. Your javascript sign-in process is "very clever" but absolutely terrible UX. It also defeats my password manager which is unnecessarily annoying.

    While you're at it you should review your password requirements which required me to dumb down my generated password (always a bad sign). Possibly my password was too long - hard to know as you don't specify what the problem with the user password is.

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  15. Have a prompt after clicking "Convert to ticket" since there's no way to undo it. Sometimes I accidentally click on it since I use "Merge idea…" so often. But then it becomes a pain to re-create the idea delete the ticket.

    There should be a confirmation dialog, or the ability to undo it.

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  16. The Admin Console includes a sidebar with navigation links for topics like Analytics and Feedback, but access to General, Web Portal, Widget, Mobile, and Integration settings are only accessible from the gear icon in the top navbar. This tripped me up for a minute as I was trying to return to General settings. It's also inconsistent because when I visit General settings (for example) the sidebar remains visible with nothing marked as current.

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  17. The login box in the upper right corner of this forum (revealed by clicking "New and returning users may sign in") collapses when I enter an invalid password. I must click "sign in" again to see the error message.

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  18. In very large communities with international customers, you end up with many "new topics" that say the same thing (because people don't know how to search), and within those topics, many capture the actual desired content poorly.

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  19. Understanding how many messages have come in via sales, support, or account management would be a valuable way to segment data.

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  20. Be able to see data about users who remove support from an idea they previously supported.

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