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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. Would really like the ability to integrate ZenRep with Pipedrive.com

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    1 comment  ·  Integrations  ·  Admin →
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  2. Add a Nimble CRM integration and gadget

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  3. Certain ZenRep events can be pushed to Salesforce via the ZenRep service hook However, the hook doesn't currently push to the Salesforce staging area (the "sandbox").

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  4. We would like to invite people, a sub community, to participate in release planning. As part of this, we would like to present them with a subset of the ideas from the large community forum (and maybe some 'interal' ideas as well). We would not want to move ideas from the large community forum since that could make people in the large community forum confused. We would like to copy ideas, preferably including any discussions and attached files if possible. However, we would not want to copy their votes. We would like to start fresh in the sub community forum.

    1 vote

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  5. 1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  6. Right now the SFDC gadget pulls in information from SFDC based on the user's email address. It would be great if you could pull this information in based just on the email domain.

    For example, a user at a company may write in. They might not be in SFDC but their company is. Seeing that account information in ZenRep would be super helpful for agents.

    1 vote

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  7. Not only would integrating with segment.io make the adoption of ZenRep easier, you would also allow marketing people to make the decision without having to bother the engineering folks.

    One barrier removed.

    Also, we use a number of monitoring apps for which we create server side events (such as the revenue data you would need for your MRR / LTV reports). We push those events through segment.io as I would guess most other segment.io users do.

    Without the integration I'm wondering whether I really need that data in ZenRep.
    With the integration, I'd just flip the ZenRep switch in segment.io,…

    1 vote

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  8. I'd like to get a notification in Kato (http://www.kato.im) when a new message comes into the system

    thank you

    1 vote

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  9. 1 vote

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  10. Integrating all social platforms from the most popular to the latest - Facebook, Twitter, Pinterest, Vine, etc.

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  11. On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

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  12. Stripe.com does this really well. They have a test mode so that on dev and staging environments all feedback is logged in a 'test' set instead of the live production set of records.

    A set up like this is ideal because then your analytics and list of users aren't skewed from testing and set up.

    1 vote

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  13. For example, right now with the Yammer integration, you have to push all ideas across all Forums. It would be great if you could choose a specific forum when using Service Hooks to push data.

    1 vote

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  14. We have multiple forums each with their own customized widget. It would be nice if we could create a single widget template that can be used for all forums.

    1 vote

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  15. Whether enabling either SSO and ZenRep Authentication, it would be useful to give us the chance to provide the URL created by the OAUTH2 SSO Application created on Facebook or Google side which would be linked to the FB / GOOGLE login button on ZenRep widget. This way, also FB / GOOGLE login would be in SSO with my SSO Application.

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  16. Right now you can only export comments with the general export. And those comments are in a separate file.

    It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.

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  17. Please provide a plug-in, widget, connector (you get the picture) to have suggested ideas posted to Bugzilla when they are set to planned (or other Admin trigger). key return messages (not comments as they are too common) would get posted to user voice when the ticket in Bugzilla satisfies some event (like verified, or closed when released, etc.) so that the ZenRep idea is flagged automatically.

    1 vote

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  18. We're looking for a way to keep our feedback community (we use ZenRep as an internal feedback and ideation tool) aware of ideas that are being raised and discussed. One way we could feasibly do this is to have activity linked to a chatter account.

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  19. 1 vote

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  20. Is there a way, if not can you add a way, to allow to restrict the default listings of ideas in the widget popup to a "category" within a specif forum? We're trying to have our other sites add the widget to their page, but allow them to specific the default category of ideas which show up. This way it provides ideas that are more relevant to the visitors of that site, which can be used as a hook to get them to submit ideas to other categories they might not have considered...now that they're in the tool.

    Thanks

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