514 results found
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Import Topics
Ability for an admin to bulk import a set of messages
14 votes -
Ability to send an email satisfaction survey to users
I received an email today that asked "How would you describe your experience with ZenRep?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.
I asked about it and sales told me it's an internal system that you're not planning on releasing as a feature of ZenRep? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!
14 votes -
Moderation settings should be applied at the forum level
I love the addition of moderation to ZenRep...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level
14 votes -
Automatically translate content to create multilingual topics
Instead of creating separate topics for each language, automatically translate content into each user’s own language. This would help prevent duplicate messages across different topics.
14 votes -
Bulk apply tags to topics
Be able to apply tags to topics in bulk
12 votes -
Customize Satisfaction widget message
"Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.
12 votes -
12 votes
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Allow simple formatting / markup for content (italics, etc.)
Currently there's no way to even mark a word as bold or italic. Well, I guess you could make it ALL-CAPS (lame) or put something around it, but somehow both of those just seem somehow kludgey... I hate gratuitous colors and font-size changes as much as the next guy, but SOME formatting actually helps communicate better. How about adding support for at least some very simple markup like Markdown or Textile...?
12 votes
Magnus Runolfsdottir
responded
Lorem ipsum dolor sit amet, consectetur adipiscing elit. In schola desinis. Eam stabilem appellas.
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Respect Search Operators (And, Or, Quotes, + and -)
It's very frustrating to put in two search words and have ideas come up with only one of the terms before ideas that have both terms.
For example, if I searched for "Morning Commute" I'll get results that only have "Morning" before results that have both "Morning" and "Commute". Or if I want to find only "Evening Commute" results, I'd like to be able to exclude results that have the word "Morning".
This is a large problem when many of our ideas involve phrases where one word is extremely common, and the other word is used in multiple concepts. Being…
11 votes -
Admin to set user traits
Allow admins to set user traits (Account type, value, etc.) rather than just allowing these to be set using the API.
11 votes -
Ability to configure frequency of messages
So we can message more or less frequently than the default.
11 votes -
Allow multiple categories per topic
sometimes user messages overlap with different categories.
11 votes -
Allow users to subscribe to forum updates
A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).
Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.
11 votes -
Threaded comments for replying to specific messages
Would love to have threaded messages so users can reply specifically to a message already posted - then that conversation becomes a branch you can expand or close depending on your interest.
11 votes -
In System Admin view, allow users to filter or search by user account
We are often trying to locate a full list of all the items that a user has sent in. The view in the user management console is very cumbersome, so we would like to be able to filter in the message management view by user.
10 votes -
Customize the design of the widget
Being able to customize the design and position of things like buttons, text, and colors, would be great, so we can bring the design more inline with their site or optimize it for their users.
10 votes -
Filter dashboard stats by date range
The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be…
10 votes -
Export a list of users and their ideas/votes/comments
You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.
10 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Send auto-reply email to users who submit feedback (email receipts)
Add option to give users automatic email notifications when they submit a new idea through ZenRep feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.
ZenRep Helpdesk tool offers it, we'd like to see it added to feedback.
10 votes -
Allow admins to add attachments to responses
Currently, attachments can only be added to ideas, not to admin responses or comments.
10 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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