The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.

Purpose: I'd like to be able to compare a drop in phone volume from our prior support system (phone/email only) to this year where we have both email and ZenRep. Without being able to compare the visits by week + tickets per week, I'm not able to surmise how many people are finding the answers from ZenRep vs. there is another explanation needed for the drop in phone volume.

If I'm able to do this and I just don't know where, please let me know, thanks!