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ZRep Engage & Analytics

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ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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514 results found

  1. Add an extra confirmation step to "flag as inappropriate" links

    Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.

    0 votes
    1 comment  ·  Routing Messages  ·  Admin →
    How important is this to you?

  2. Simple direct message system for contacting users

    When customers write in with feedback that needs clarification or I want to learn more about a customer’s use case, I want to be able to simply message that user directly from their profile page or from a specific idea, so I don’t have to figure out a way to contact them in a different system – AND so the conversation is stored alongside and associated to the feedback we have stored in ZenRep.

    0 votes
    0 comments  ·  Engaging Customers  ·  Admin →
    How important is this to you?

  3. grant a single user access to multiple forums by email address

    Right now, the only way to grant a user access to multiple forums at once is with SSO. It would make things quicker to be able to do this with users you grant access to via email invitations.

    0 votes
    0 comments  ·  Managing Users  ·  Admin →
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  4. Allow larger exports of Data

    Some users are trying to export all of their data ever in a single export.
    Maybe send multiple emails with chunks of data?

    0 votes
    0 comments  ·  Analysis & Insights  ·  Admin →
    How important is this to you?

  5. add "supporters in time period" column to forum activity export

    On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".

    It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.

    0 votes
    Gathering feedback  ·  0 comments  ·  Analysis & Insights  ·  Admin →
    How important is this to you?

  6. Widget SDK call to rescan the page

    for embedded widgets on single page web apps

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
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  7. Integrate with Microsoft Power BI for shared dashboards

    Microsoft Power BI (https://powerbi.com/) allows teams to create powerful internal dashboards from many sources. An integration with ZenRep would allow teams to share ZenRep stats and analytics with other stakeholders and teams.

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  8. Integrate with Nicereply to track quality of support interactions

    nicereply.com integration to replace the Kudos option in the sig

    0 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. use custom email address for notifications

    Right now, forum notifications come from no-reply@subdomain.ZenRep.com. Accounts with custom domains would prefer for these to come from their custom email address, since end-users see these email notifications.

    0 votes
    0 comments  ·  Engaging Customers  ·  Admin →
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  10. Support Adobe Air with an ANE for iOS and Android

    We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  11. Allow upvoting of comments

    People should be allowed to upvote/"like"/+1 comments; this would be an enhancement in community engagement with ideas

    0 votes
    0 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  12. Please add integrations with Nutshell CRM

    This would be useful for tracking correspondence (both from and to). E.g., Any new tickets, and our responses via ZenRep.

    You could just post them all as emails using this API endpoint:
    https://www.nutshell.com/api/detail/class_core.html#a8b1d4449c1956d37b81e84767c1dafdb

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  13. Integrate with LiveChat Inc

    http://www.livechatinc.com/

    0 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  14. WordPress Admin Plugin – add widget to WP Admin UI

    WordPress Admin Plugin: I design and manage lots of WordPress sites for clients. I would love for my clients to have quick access to uservoice support from within their WordPress dashboard.

    0 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. Desktop Software API

    desktop application API

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. Add a spam filter for ideas on the forum

    There's a spam filter for comments, but not ideas on the forum. This means a lot of spam ideas make it through and have to manually deleted by the admin (and are visible to other users until they are removed).

    Having a filter that learned and pro-actively marked things as spam would be great.

    0 votes
    3 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  17. Integrate with IP.Community Suite

    Make an app or hook that allows customers of IP.Board, IP.Nexus ++ to integrate this to their site easier!

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  18. flag idea as completed

    When searching ZenRep forums I often see ideas which have already been implemented (generally ideas with few votes that I assume have been missed by the forum admin). It would be good if users could flag these as completed ideas.

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
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  19. create an integration with worketc.com

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  20. Let me select which forums push updates to integrated services such as HipChat, rather than sending updates from all forums

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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