514 results found
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Create an Address Book of my users
Several folks have expressed interested in an Address Book that would list all your contacts/users, information about them, and allow you to search for and add them to tickets.
3 votes -
SSL should be standard on all plans for password protection
Says it all really - given the increasing switch to SSL (even Google search) and the low cost of implementing SSL - would be good if this could be included on packages other than your top of the range option? :) Or as an optional extra on them without requiring the other upgrades.
3 votes -
Ability to remove users access to a private Forum when pulling up their profile after a search
You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.
If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.
For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).
Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the…
3 votes -
Facilitate integration with Trello (trello.com)
They have a REST API - we use Trello to manage sofware projects & it would be nice if ZenRep was able to create items in Trello automatically.
3 votes -
PDF Format Invoices
We would like to receive by e-mail proper invoices in PDF.
You may reviews Sendgrid or Mailchimp invoices.
3 votes -
Allow oAuth protocol to be used to resolve Login Redirection (SSO) requests
Currently ZenRep uses a custom workflow to resolve login redirection requests. For services that expose an oAuth interface it would be far better to be able to route the user through oAuth (which would give a far more consistent user experience, and makes SSO support almost automatic for anyone with an oAuth provider.)
This should be relatively easy to implement on the ZenRep end of things. A set of fields would need to be provided in the admin console allowing the administrator to specify the clientid, clientsecret, and scope. URLs would also need to be indicated for the…
3 votes -
Show votes remaining with user information
When I click on the name of a User, it takes me to a page that shows their ideas and comments. At the top it gives their basic information (e-mail address, member since, last active, etc). In that section it would be nice to see the status of their votes (used and remaining). Thanks!
3 votes -
Add Magento integration
In order to be able to link customer support tickets to Magento users and orders.
3 votes -
2 votes
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Confusion on where "Their Message" field shows up in ZenRep
It is not obvious where I will find the text provided in the "Their Message" field. Why doesn't it show up on the portal?
2 votes -
Confusion between the Users Section with the Users & Permissions section in Settings
As an admin, it seems that for me to manage any kind of users, I would go to the user Icon in the tool bar on the left. Here I an see admin users and their role (although it does not show if their access has been revoke). It is not obvious that I need to go to Settings and then Users & Permissions to manage my internal users (admins, contributors, support)
2 votes -
Change status in end user view
Wanted function in private forums.
As an admin to be able to change status in end user view without accessing admin console. This is of course only enabled if you are an admin.2 votes -
Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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2 votes
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2 votes
We’ve started development of this feature. Thanks to all who took the time to talk to me during discovery.
Be on the lookout for updates soon.
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2 votes
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2 votes
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NPS by channel
Be able to capture sentiment by channel rather than as a whole.
2 votes -
2 votes
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See Account Renewal Date Inside the Admin Console
It would be great to be able to see the account renewal date inside the admin console or be alerted that the account is up for renewal soon.
2 votes
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