514 results found
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2 votes
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Include Hyperlink to Customer Facing Forum Inside Email Notifcations
Include a link to customer facing forum inside email notifications, in addition to a link to the idea inside the admin console.
2 votes -
Email internal team member when content changes
A customer-facing employee has captured a message from a customer. That employee would like to know when that message's status changes. Then the employee can reach out to the customer to give them an update.
2 votes -
show updated status without refresh
immediately show the updated the status of an idea without requiring a refresh
2 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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Allow Comments from Admin to be Sticky
Admins would like to highlight comments that they are making to forums show at the top of all other comments made on a specific idea so they don't get lost in other comments being made by their customers.
2 votes -
Display KB articles in search when in a forum
When searching a particular forum, include KB results as well to make a similar search experience.
2 votes -
2 votes
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VSO integration work with multiple VSO accounts
With the VSO integration you can only set up the integration with a single VSO account. However, if you have a ZenRep account that gathers content for multiple products, it's very likely you will have multiple VSO accounts.
Ideally, you would be able to set up the integration in ZenRep with multiple VSO accounts, so each content team can push topics to their own VSO instance.
2 votes -
Feedback widget for mobile
More app features, such as bringing the feedback widget to iOS and Android
2 votes -
Subscribe / follow an suggestion for updates without voting it up
There doesn't seem to be any way to get notifications for suggestions that I haven't voted on.
But for my team's ZenRep, I will often ask clarification questions on other peoples' suggestions. I want to remain neutral on the suggestion itself (don't add to its Supporters / vote count), but still get email updates when the person replies to my comment.
It does not seem like this is possible currently. I would like to see a separate Subscribe / Follow toggle button. (Which is automatically selected if I do upvote something).
2 votes -
Add forum name to the file name of data exports
When doing multiple forum exports, there is no forum name added, only date so it is hard to figure out which one is which. It would be nice to have the forum name in the file name of the data export.
2 votes -
Access private forums via link
Instead of sending a separate url to each person for a private forum where the user must create a password, send out a single url that allows anyone with that link to access the private forum.
2 votes -
Not all ideas held for moderation show in 3.0
- Account has multiple ideas awaiting moderator approval
- Some ideas show in the 3.0 view, but if you switch back to the legacy view additional ideas show.
- Expected all ideas awaiting moderator approval to show in 3.0
2 votes -
Way to permanently remove deleted ideas
Right now, if an admin deletes an idea, it archives it. It's removed so end users can't see it, but admins can still find and view it on the back end. It would be great if there was a way for admins to permanently delete an idea.
This is helpful if it's offensive or contains sensitive information.
2 votes -
Ability to deliver customer support to customers located in China
We have user base that is spread around the world. Our customers located in China are finding that ZenRep delivered support is not working. The ZenRep widget is not loading. it may ba problem with traversing the Great Firewall of China
2 votes -
Move Search under Welcome message
Allow admins to position the Search field on the Welcome page. For instance, we would like to move Search right under the Welcome message.
2 votes -
Edit Notes
Allow users (admins) to edit their own notes.
2 votes -
Customizable timespan for “Recent engagement”
Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.
2 votes -
Be able to export SSO logs
Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.
2 votes
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