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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. I have some personal views set up. When something changes, I get a daily summary, but the subject of the mail is just "daily summary" so
    a) it's impossible to tell it apart from the other daily summary of status updates, suggestions, and comments and
    b) it's all lumped together. I would like to be able to send the list to the entire feature team that owns the area. They aren't admins and don't need to be.
    I would like each personal view to send an update with a title like "Daily Summary for Reporting, Aug 4, 2016" and "Daily…

    1 vote

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  3. You are able to paste in email address and click 'send invitations' even though no private forum has been created. This should be disabled or the admin should have to choose the forum they want to invite users to in order to be able to invite others to join the forum.

    1 vote

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  4. There is no direction on what format to paste in email address when inviting bulk customers to a private forum. Do they just paste in a list, or do they need to separate the email address by ',' or ';'?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. If using SAML, it would be ideal if you could grant or deny access to specific forums.

    1 vote

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  6. Single-sign-on integration with a Discourse discussion group.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  7. Search keywords containing a number seem to be completely ignored, or excluded from the search index. For example, if I search for "3D" or "h1" (with no other words) I get zero search results, even though I know multiple user suggestions exist with these exact terms in the title.

    For some types of software, words containing digits are important terms that help users specify a particular feature. Search results are a mess when one of the main distinguishing words in the feature name is ignored.

    I can sort of understand excluding terms that are 100% a number (though even then,…

    1 vote

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  8. Different users often use different terms to describe the same feature or piece of the UI. For example, our users variously say "interactions," "wires," and "links" all to refer to the same thing in our app.

    To improve search results and therefore reduce duplicates, it would be great if we could define custom lists of terms to be considered synonyms -- so if a user types in a suggestion or search with the words "link foo bar" they will also see results with the words "interaction foo bar," etc.

    1 vote

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  9. When end-users elect to get notified of admin comments on ideas they support, they get a notification email which includes links to the idea, the forum, and the category (if applicable).

    The link which is titled "category name" does not link to the category in question, instead it links to hot ideas on the forum.

    screenshot showing link in email notification: https://example.com

    This does not happen for the notification end users receive when an admin messages subscribers. In that case, the link DOES take you to the category in question.

    1 vote

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  10. 1 vote

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  11. Allow management of teams through an active directory group to make it easier to manage as employees start and leave

    1 vote

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  12. Better support for managing users. It doesn't make sense to have multiple users spread out across different forums. I would like to see ONE list of all forum users and admins and control their access from one page.

    1 vote

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  13. Make it quicker to create a saved view. It currently takes too many clicks to decide what I want to see, find and add the label to those ideas and then save the view

    1 vote

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  14. Users who are blind (and thus use screen readers and other assistive tech) report that ZenRep does not work very well when leaving the feedback.

    1 vote

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    2 comments  ·  Other  ·  Admin →
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  15. Allow for feedback users to include a serial number of their product so it can be investigated by reviewing production records, rather than needing further questions.

    1 vote

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    0 comments  ·  Managing Topics  ·  Admin →
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  16. 1 vote

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  17. 1 vote

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  18. 1 vote

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  19. 1 vote

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  20. As I user, I would like to reduce the size of the suggestion and description columns so that I can see more more columns across my screen.

    1 vote

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