514 results found
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1 vote
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Filter dashboard by forum
Be able to have an aggregate data view of forums within a site and be able to customize the date ranges.
6 votes -
Subscribe / follow an suggestion for updates without voting it up
There doesn't seem to be any way to get notifications for suggestions that I haven't voted on.
But for my team's ZenRep, I will often ask clarification questions on other peoples' suggestions. I want to remain neutral on the suggestion itself (don't add to its Supporters / vote count), but still get email updates when the person replies to my comment.
It does not seem like this is possible currently. I would like to see a separate Subscribe / Follow toggle button. (Which is automatically selected if I do upvote something).
2 votes -
Be able to add a static HTML page a ZenRep site
Sometimes admins want to be able to add a page with their own custom content (that is not a forum, idea or article).
0 votes -
Be able to set individual ideas to a "read only" state
Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.
One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the ZenRep forum.
5 votes -
Show the % of views on that day that voted for this item
Add a report to show the % of views on an idea that voted for the idea. This will help with seeing how significant the idea is
1 vote -
0 votes
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Add forum name to the file name of data exports
When doing multiple forum exports, there is no forum name added, only date so it is hard to figure out which one is which. It would be nice to have the forum name in the file name of the data export.
2 votes -
Access private forums via link
Instead of sending a separate url to each person for a private forum where the user must create a password, send out a single url that allows anyone with that link to access the private forum.
2 votes -
Not all ideas held for moderation show in 3.0
- Account has multiple ideas awaiting moderator approval
- Some ideas show in the 3.0 view, but if you switch back to the legacy view additional ideas show.
- Expected all ideas awaiting moderator approval to show in 3.0
2 votes -
Be able to poll ideas in a survey that do not show in a forum
They want to use a survey to get feedback on specific ideas that don't fit in any of their forums, and they don't want users to see or vote on them in a forum (which is product specific whereas the poll would be page specific).
1 vote -
Filter and display content with specific activity during a time range
When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.
3 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Open “Learn more about Textile formatting” in a new window
When editing a forum’s Welcome Message (in forum settings) and you click on the “Learn more about Textile formatting” link, it opens the link in the same window, losing any edits the admin was making on the forum settings.
Expected: Open the link in a new window or popup on the page so they don’t lose their edited welcome message.
1 vote -
Be able to set the message creator, when creating a message
If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.
Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.
1 voteWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.
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1 vote
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Hubspot Service Hook
As a customer success agent, I would like to see client data from my company's ZenRep account in the sidebar of ZenRep messages
1 vote -
Apply user segments to reports
Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.
28 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Sortable search results
If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
3 votes -
Way to permanently remove deleted ideas
Right now, if an admin deletes an idea, it archives it. It's removed so end users can't see it, but admins can still find and view it on the back end. It would be great if there was a way for admins to permanently delete an idea.
This is helpful if it's offensive or contains sensitive information.
2 votes -
Ability to deliver customer support to customers located in China
We have user base that is spread around the world. Our customers located in China are finding that ZenRep delivered support is not working. The ZenRep widget is not loading. it may ba problem with traversing the Great Firewall of China
2 votes
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