514 results found
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Confusion on where "Their Message" field shows up in ZenRep
It is not obvious where I will find the text provided in the "Their Message" field. Why doesn't it show up on the portal?
2 votes -
1 vote
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Force log out of all users
we need an option to force log off of all sessions for users.
Sometimes a user changes their password and a forgotten device would keep trying to sign in and lock out the account.0 votes -
Sidebar is blocked by some websites
When visiting some webpages, if the user clicks the bookmark for the sidebar, nothing happens.
0 votesWe are looking into this.
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Appending OAuth parameters to existing query
If my oauthcallback contains query string
And when I do requesttoken I get following callback from ZenRepInstead it should be "&oauthtoken=<Token>&oauthverifier=<verifier>". Since passed callback already contains "?state=
As per The OAuth 1.0 Protocol at https://tools.ietf.org/html/rfc5849
If the callback URI already includes a query component, the server
MUST append the OAuth parameters to the end of the existing query.0 votes -
Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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Allow Comments from Admin to be Sticky
Admins would like to highlight comments that they are making to forums show at the top of all other comments made on a specific idea so they don't get lost in other comments being made by their customers.
2 votes -
Integrate with Sellsy
To link our clients with their tickets in our CRM
1 vote -
Display KB articles in search when in a forum
When searching a particular forum, include KB results as well to make a similar search experience.
2 votes -
Increase visibility of inviting users to a private forum in 3.0
This setting is incredibly hard to find for a new customer.
1 vote -
2 votes
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Add feature for mapping where users were on a page, to when they clicked the widget/gave feedback
Customers with single page applications don't have relevant referrer URLs when user's create ideas from the widget.
This prevents admins from getting more data on where users were when giving feedback.
Finding a way to map ideas created via the widget, to where users were on a specific page would be a useful metric for product team.
0 votes -
Bulk change message statuses
Change the status of one or more message at once when viewing a list of messages.
15 votes -
How to auto-fill the request field is not obvious
For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field. I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip: Highlight text you want in this field before..." The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."
1 voteWe are looking into this.
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Provide a way to remove widget from DOM
The javascript SDK doesn't provide a .destroy or .detach function to call.
1 vote -
1 vote
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VSO integration work with multiple VSO accounts
With the VSO integration you can only set up the integration with a single VSO account. However, if you have a ZenRep account that gathers content for multiple products, it's very likely you will have multiple VSO accounts.
Ideally, you would be able to set up the integration in ZenRep with multiple VSO accounts, so each content team can push topics to their own VSO instance.
2 votes -
Feedback widget for mobile
More app features, such as bringing the feedback widget to iOS and Android
2 votes -
Zapier actions support
Improve zapier integration to accept Actions. This way you don't have to write a bunch of code or hire developers.. Technically you could create an inbound case from any other system. This would make this product significantly more useful to us.
1 vote -
Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea
When you make a status update, you can notify users.
It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.
At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.
But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.
5 votes
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