514 results found
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Custom response time grades
Every industries average response time is different. Our service is for food orders. If we get a notice that someone's food has not arrived and we respond in 59 minutes we have failed terribly. But ZenRep gives us an A rating. The way the ratings are currently set it is very hard to get a true visualization into support performance.
Would be much preferred if we could set the time for an A B C D F ratings.
1 vote -
Provide a way to manage categories in a forum (or make it easier to find)
I'm going crazy trying to reorganize my categories and can't find where that is in the UI (if it's present).
Also, categorizing features should be connected to labels because it's very common to start with a certain categorization and then realize that the information architecture picked at one point is not scalable or ideal.
0 votes -
Move Search under Welcome message
Allow admins to position the Search field on the Welcome page. For instance, we would like to move Search right under the Welcome message.
2 votes -
Search for terms in comments and messages
Be able to search for terms found in individual’s messages, so team members can find individual messages related to a particular topic.
3 votes -
1 vote
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allow accounts to customize our search stopwords
The word "add" is ignored in search queries.
Product may have "add" as an important word for finding relevant articles, and needs to be taken in to account for users search queries.
Same with the word "provide".
4 votes -
0 votes
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24 votes
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1 vote
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Edit Notes
Allow users (admins) to edit their own notes.
2 votes -
1 vote
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Import Topics
Ability for an admin to bulk import a set of messages
14 votes -
Pass traits through the SSO token
For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.
4 votes -
Customizable timespan for “Recent engagement”
Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.
2 votes -
In Satisfaction Rating emails, include the number as text (not just as an image)
Email clients that don’t load images, email filters, and accessibility need to be able to read the text string of a satisfaction score.
1 vote -
Be able to export SSO logs
Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.
2 votes -
1 vote
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Ability to receive immediate notifications of saved view activity
Option for immediate notifications of saved view activity - not just daily digests.
3 votes -
FREE trial should be 30 days
Allow 30 day FREE trial. 14 days is not enough to get familiar to the program.
0 votes -
Include admin URL for suggestions in exports
Please include URL for each suggestion in the Export. It will make triaging the ideas/issues much easier, when you can just click on the URL and go straight to the page where the suggestion is.
3 votes
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