514 results found
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Add a Nimble CRM integration and gadget
Add a Nimble CRM integration and gadget
1 vote -
Be able to turn off Instant Answers in the widget
Instant answers in the widget can be great, but sometimes you just want users to use the contact form.
Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.
17 votes -
Integration with Microsoft Dynamics CRM
This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:
Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in ZenRep include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.
The complementing service hook would help push information the other way. Syncing ZenRep support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.
8 votes -
Desktop Software API
desktop application API
0 votes -
Be able to search for an exact phrase match
When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.
For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.
Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.
3 votes -
Integrate with Azure Active Directory (Office 365) for authentication
For customer discovery of ZenRep and for simple customer configuration please integrate with the MS Azure AD.
8 votes -
Add a spam filter for ideas on the forum
There's a spam filter for comments, but not ideas on the forum. This means a lot of spam ideas make it through and have to manually deleted by the admin (and are visible to other users until they are removed).
Having a filter that learned and pro-actively marked things as spam would be great.
0 votes -
Integrate with Insightly.com
We have a lot of requests via ZenRep and I want to be able not only to close a ticket, but to define a follow up for some tickets which are solved.
Means: Adding Tasks based on tickets which are closed would be a nice thing. And activating opportunities based on tickets.
3 votes -
Allow Salesforce service hook to push to the Salesforce Sandbox
Certain ZenRep events can be pushed to Salesforce via the ZenRep service hook However, the hook doesn't currently push to the Salesforce staging area (the "sandbox").
1 vote -
Make it possible to copy ideas to another forum to allow for release planning prioritization
We would like to invite people, a sub community, to participate in release planning. As part of this, we would like to present them with a subset of the ideas from the large community forum (and maybe some 'interal' ideas as well). We would not want to move ideas from the large community forum since that could make people in the large community forum confused. We would like to copy ideas, preferably including any discussions and attached files if possible. However, we would not want to copy their votes. We would like to start fresh in the sub community forum.
1 vote -
Simplify admin login form (/admin/signin)
The login page is terrible UX. Why hide the username and password for your most valuable customers? Also why not just place username/pwd fields straight up on the page instead of a dynamic reveal. This confuses me every single time.
3 votes -
Be able to export User and Account Traits
User and Account traits give admins valuable data, and it would be even more valuable if it was possible to export those traits as well.
2 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Audit log of admin activity
It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.
Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.
7 votes -
Provide a “sandbox” site for testing
While setting up and testing SSO (as well as other features), I'm finding that in order to avoid cluttering my live ZenRep with with bogus and mis-matched users, I need to do all of my ZenRep setup and testing in my production app. Would be much better if I could point my development and staging environments to a private ZenRep sandbox that I could play and experiment with (and maybe occasionally wipe clean) instead of having to connect to my live instance.
5 votes -
Be able to push custom fields and more ticket information to Salesforce along with the ticket
Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.
4 votes -
Setting to include Alexa Certified Metrics Code on our web portal
Similar to the Google Analytics key
1 vote -
Send user and account trait data to custom gadgets
The data passed through Identify for User and Account traits would be extremely useful when setting up a custom gadget.
For example, you pass the user's ID via the User Trait, and you want the gadget to be able to look up that user based on that ID.
3 votes -
Include SVG images, iframes, etc., in screenshots created via the widget
The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).
It would be great if there were a way for these screenshots to include all these inline images as well.
17 votes -
Salesforce Gadget: Be able to query an email domain for the account data in Salesforce
Right now the SFDC gadget pulls in information from SFDC based on the user's email address. It would be great if you could pull this information in based just on the email domain.
For example, a user at a company may write in. They might not be in SFDC but their company is. Seeing that account information in ZenRep would be super helpful for agents.
1 vote -
Customize the Satisfaction Widget question so we can ask about a product, not our company name
Be able to customize "How satisfied are you with [name]"
28 votes
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