Be able to push custom fields and more ticket information to Salesforce along with the ticket
Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.
4
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea
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Anonymous
commented
Custom Fields are pervasive in the world of Salesforce; definitely a good addition.