514 results found
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Ability to subscribe any email address to the Daily Digest email
Currently, only a user (admin) can subscribe to the daily digest, but there are members of my team who do not have (or need) accounts but would like to see a summary of the tickets that are being created. I need the ability to subscribe people or distribution lists to the daily digest via an email address. This is a core functionality we have used very heavily with OpinionLab.
3 votes -
Surveys should collect user data
A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?
3 votes -
Customize Satisfaction widget message
"Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.
12 votes -
API endpoint for Satisfaction Ratings
I would like to retrieve satisfaction rating via your API to display them on my website.
It would be awesome if we can retrieve X random Satisfaction Ratings (rate + comment + name of the user) via your API or similar.
An extra option could be integrated like: "I want to retrieve 5 random satisfaction ratings from 7 to 10 (only promoters)."
In the widget, you'll have to add an extra checkbox to let the user choose whether he wants his satisfaction rating published OR not.
In the backend, we can specifically exclude some satisfaction rating in order to prevent…
8 votes -
Integrate with IP.Community Suite
Make an app or hook that allows customers of IP.Board, IP.Nexus ++ to integrate this to their site easier!
0 votes -
Integrate with segment.io to simplify javascript installation and get more events
Not only would integrating with segment.io make the adoption of ZenRep easier, you would also allow marketing people to make the decision without having to bother the engineering folks.
One barrier removed.
Also, we use a number of monitoring apps for which we create server side events (such as the revenue data you would need for your MRR / LTV reports). We push those events through segment.io as I would guess most other segment.io users do.
Without the integration I'm wondering whether I really need that data in ZenRep.
With the integration, I'd just flip the ZenRep switch in segment.io,…1 vote -
Integration with Zoho
It would be awesome to have ZenRep integrated with ZOHO CRM. For our CSR's it would be of good use.
3 votes -
Ability to configure frequency of messages
So we can message more or less frequently than the default.
11 votes -
VOIP / Phone Integration
It would be wonderful to be able to also have a VOIP integration in ZenRep. This would complete most types of customer contact and would allow for usage of just ZenRep in customer contact.
4 votes -
Email notifications for all new Satisfaction Ratings
Provide email alerts on all user satisfaction ratings (not just the ones where someone comments).
4 votes -
flag idea as completed
When searching ZenRep forums I often see ideas which have already been implemented (generally ideas with few votes that I assume have been missed by the forum admin). It would be good if users could flag these as completed ideas.
0 votes -
New Widget should support SSO
New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
8 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.
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Ability to send an email satisfaction survey to users
I received an email today that asked "How would you describe your experience with ZenRep?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.
I asked about it and sales told me it's an internal system that you're not planning on releasing as a feature of ZenRep? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!
14 votes -
Service hook integration with Kato.im
I'd like to get a notification in Kato (http://www.kato.im) when a new message comes into the system
thank you
1 vote -
Better Type Styling (more options in the WYSIWYG editor.)
When drafting a new Article I (as an Admin) want better text styling features in order to make the information more understandable to my end-user. See sample attached...
I also want to be able to apply header styles and paragraph styles to larger bodies of text quickly. See Google Docs as a good reference. Right now the only options is to paste and retain formatting, or to remove all styles from the text.
I would also want to set my own custom header styles and save them for all admins to use in the admin publishing console.
2 votes -
1 vote
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Ability to print or export the dashboard
Allow me to print or export the dashboard so I can present it to my Exec team.
8 votes -
Why don’t you improve the WYSIWYG editor as every todays basic HTML editor has?
Why don’t you at least implement the font size changeable in the WYSIWYG editor as every todays basic HTML editor has?
Every webmail editor supports that today, so I don’t understand why you don’t support that.
As well I can’t even underline something – this is absolutely the must have for not HTML editing:
- font size not supported
- font colour not supported
- underline not supported - if I press “Ctrl-U” I get
italic writing even).
- bold supported
- italic supported
- bullet points supported
nice to have - can be done in a different way:
-…4 votes -
Generate a sitemap file for forums
We retake an idea that we consider basic for SEO results and rankings in web search motors:
We have ZenRep setup on a subdomain of my site. It would be great if http://feedback.mydomain.com/sitemap.xml produced a valid sitemap of my forum content so that I could submit it to google web master tools. However it does not, the sitemap.xml contains urls for www.ZenRep.com
9 votes -
0 votes
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