514 results found
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White-Lable for full-service and aliasing urls for both.
You should make the full-service option 'white-labled' and have aliased urls for both feedback and helpdesk. If that was possible I'd purchase, that's what is holding me back.
example:
feedback.mysite.com for feedback (with no ZenRep branding anywhere)
help.mysite.com for helpdesk (with no ZenRep branding anywhere)A fully customizable look, so it's fully integrated within my site.
1 vote -
Allow custom fields for messages
When receiving messages we need to have more than just the title and description. Other fields, such as associated budget, problem analysis, etc. would be useful. The administrator would also need to define the field type, if its required, and validation patterns.
56 votes -
Allow users to upload their own avatar
When a new user signs up, pull their avatar from either the 3rd-part profile they sign up with (already done), or with Gravatar (already done), but then allow the user to update their avatar however they like.
People sometimes sign in with Facebook and then don't want their goofy Facebook photo on Zenrep.
People who want to be anonymous but have a Gravatar acount get their photos added to their profile.
10 votes -
Threaded comments for replying to specific messages
Would love to have threaded messages so users can reply specifically to a message already posted - then that conversation becomes a branch you can expand or close depending on your interest.
11 votes -
Ability to restrict Admins to specific topics
More granular settings for admins/agents/moderators.
28 votes -
Allow admins to split topics
Provide the ability for admins to take an idea that was submitted and split it into two.
The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…10 votes -
Moderation settings should be applied at the forum level
I love the addition of moderation to ZenRep...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level
14 votes -
7 votes
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The ability to add additional links to the widget.
It would be great if I could link to our product review form right on the widget.
1 vote -
2 votes
Jaydon Kuhn
responded
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Filter moderation queue by forums
In order to moderate just a portion at a time, moderate by forums.
8 votes -
Automatically translate content to create multilingual topics
Instead of creating separate topics for each language, automatically translate content into each user’s own language. This would help prevent duplicate messages across different topics.
14 votes -
Allow admins to edit email templates
Allow admins to customize email templates for (some? all?) emails.
17 votes
Anonymous
responded
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Show which private forums the user has access to
There's no easy way to see which private forums a user has access to. Right now, the admin has to go to each forum and see if the user has access to it.
0 votes -
Ability to add callback functions to the widget
I want to call my own js function either before or after the user closes the widget… doesn't matter when, but I want my function to run when clicking the close button
2 votes -
Add separate email for invoices
I'd like to be able to add a separate email address for invoices. Currently I have to forward the invoice emails to our finance people to reconcile the credit card, and would prefer just to have those invoices sent directly to them rather than my inbox as the Admin.
10 votes -
Allow me to see my activity for all ZenRep powered sites
It would be nice if clicking on my profile link (as me, I hasten to add) would show me a list of all those instances so I can swap between them, or see all of the topics I am engaged with.
I mean, there's single-sign-on, right? It certainly sounds like this thing is multi-tenanted, and I think it would be nice for cross-over to happen...
2 votes -
Allow end-users to set frequency of email notifications
Users should be able to select how often they receive email notifications on ideas they have created or voted on. This could range from summaries once a day - once a week OR an email every time someone comments/replies to a suggestion you are subscribed to. This is useful when the suggestions being submitted need to be answered sooner than later.
1 vote -
Allow users to edit their own submissions and comments
As long as no one has commented on my newly-created topic yet, I should be able to...
(1) change the title/description without restriction... if, say, 5 minutes later I think of a better one or spot a typo in it or whatever...
(2) completely delete it, no questions asked, if, say, I realize right after posting it that it was lame, or I find out it's a duplicate or whatever...
19 votes
Selina Lehner
responded
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Allow simple formatting / markup for content (italics, etc.)
Currently there's no way to even mark a word as bold or italic. Well, I guess you could make it ALL-CAPS (lame) or put something around it, but somehow both of those just seem somehow kludgey... I hate gratuitous colors and font-size changes as much as the next guy, but SOME formatting actually helps communicate better. How about adding support for at least some very simple markup like Markdown or Textile...?
12 votes
Magnus Runolfsdottir
responded
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