Settings and activity

15 results found

1. Email notifications for all new Satisfaction Ratings

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   3 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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   Rafael McLaughlin commented  ·  Jun 12, 2024  ·  Edit…  ·  Delete…

   Lorem ipsum dolor sit amet, consectetur adipiscing elit. Negare non possum. At, si voluptas esset bonum, desideraret. Quonam, inquit, modo? Ita prorsus, inquam;

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2. Allow end-users to log in and see their messages

   12 votes

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   37 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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   Gathering feedback  ·  AdminEden Balistreri (Admin, ZenRep) responded

   We’re excited to start digging into solutions to this problem more. Be on the lookout for updates soon.

3. Be able to push Satisfaction ratings to SFDC

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   1 comment  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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4. Time-based rules for messages

   22 votes

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   18 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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5. Ability to configure frequency of messages

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   2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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6. Knowledge Base (Help Center) Widget

   4 votes

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   0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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7. enable live collaboration

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   0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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8. 10 second Undo button for ticket replies

   7 votes

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   1 comment  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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9. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

   19 votes

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   13 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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10. Be able to apply a rule based on User or Account traits

    4 votes

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    5 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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11. Customize the Satisfaction Widget question so we can ask about a product, not our company name

    28 votes

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    11 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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12. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

    3 votes

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    4 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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13. New Widget should support SSO

    8 votes

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    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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    Gathering feedback  ·  Selina Lehner responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.

14. Customize Satisfaction widget message

    12 votes

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    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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15. Add Gmail Integration for the Calendar

    71 votes

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    12 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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    Gathering feedback  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

    We are requesting additional feedback so that we can prioritize the feature set that would be most important to our users.