← Customer Feedback & Ideas for ZenRep

Settings and activity

15 results found

  1. Email notifications for all new Satisfaction Ratings

    4 votes
    3 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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    Rafael McLaughlin commented  · 

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  2. Allow end-users to log in and see their messages

    12 votes
    37 comments  ·  ZRep Messager » Other  ·  Admin →
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  3. Be able to push Satisfaction ratings to SFDC

    2 votes
    1 comment  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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  4. Time-based rules for messages

    22 votes
    18 comments  ·  ZRep Messager » Other  ·  Admin →
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  5. Ability to configure frequency of messages

    11 votes
    2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  6. Knowledge Base (Help Center) Widget

    4 votes
    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  7. enable live collaboration

    4 votes
    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  8. 10 second Undo button for ticket replies

    7 votes
    1 comment  ·  ZRep Messager » Other  ·  Admin →
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  9. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

    19 votes
    13 comments  ·  ZRep Messager » Other  ·  Admin →
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  10. Be able to apply a rule based on User or Account traits

    4 votes
    5 comments  ·  ZRep Messager » Other  ·  Admin →
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  11. Customize the Satisfaction Widget question so we can ask about a product, not our company name

    28 votes
    11 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  12. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

    3 votes
    4 comments  ·  ZRep Messager » Other  ·  Admin →
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  13. New Widget should support SSO

    8 votes
    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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    Gathering feedback  ·  Selina Lehner responded

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  14. Customize Satisfaction widget message

    12 votes
    0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  15. Add Gmail Integration for the Calendar

    71 votes
    12 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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