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← Customer Feedback & Ideas for ZenRep

Settings and activity

11 results found

  1. Support admins signing replies with their own DKIM keys

    16 votes

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    7 comments  ·  ZRep Messager » 3rd party email  ·  Admin →
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    Alex King commented  · 

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  2. Be able to apply a rule based on User or Account traits

    4 votes

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    5 comments  ·  ZRep Messager » Other  ·  Admin →
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    Alex King commented  · 

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quid, quod res alia tota est? Sed haec omittamus; Sed haec omittamus; Quid adiuvas? Suo genere perveniant ad extremum; Recte, inquit, intellegis.

  3. Audit log of admin activity

    7 votes

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    2 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  4. Be able to require admins to fill out a custom field before they can answer/close a ticket

    4 votes

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    0 comments  ·  ZRep Messager » Other  ·  Admin →
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  5. Provide way to track ticket resolution

    4 votes

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    0 comments  ·  ZRep Messager » Other  ·  Admin →
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  6. Add the Average First Response Time in the Ticket Insights

    5 votes

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    1 comment  ·  ZRep Messager » Other  ·  Admin →
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  7. Automated round-robin assigning of tickets

    9 votes

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    5 comments  ·  ZRep Messager » Other  ·  Admin →
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  8. Apply rules to existing tickets

    9 votes

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    3 comments  ·  ZRep Messager » Other  ·  Admin →
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  9. Offer a follow up survey for tickets or integrate with a survey tool

    8 votes

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    0 comments  ·  ZRep Messager » Other  ·  Admin →
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  10. Support Password Management Utilities

    9 votes

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    22 comments  ·  ZRep Engage & Analytics » Other  ·  Admin →
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  11. Add 'how do you feel?' emoticons to feedback tab

    3 votes

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    2 comments  ·  ZRep Messager » Other  ·  Admin →
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