Settings and activity

14 results found

1. be able to attach files to messages

   9 votes

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   1 comment  ·  ZRep Engage & Analytics » Other  ·  Delete…  ·  Admin →
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   Albert Rogahn commented  ·  Nov 7, 2024  ·  Edit…  ·  Delete…

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2. Allow for a read only users

   24 votes

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   17 comments  ·  ZRep Engage & Analytics » Managing Users  ·  Delete…  ·  Admin →
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   Albert Rogahn commented  ·  Jul 31, 2025  ·  Edit…  ·  Delete…

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3. Admin to set user traits

   11 votes

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   1 comment  ·  ZRep Engage & Analytics » Managing Users  ·  Delete…  ·  Admin →
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   Albert Rogahn commented  ·  Nov 5, 2024  ·  Edit…  ·  Delete…

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4. Allow admins to edit user information

   7 votes

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   2 comments  ·  ZRep Engage & Analytics » Managing Users  ·  Delete…  ·  Admin →
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5. Customize the Satisfaction Widget question so we can ask about a product, not our company name

   28 votes

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   11 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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   Albert Rogahn commented  ·  Nov 3, 2024  ·  Edit…  ·  Delete…

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6. Choose what is exported with enhanced analysis

   3 votes

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   0 comments  ·  ZRep Engage & Analytics » Analysis & Insights  ·  Delete…  ·  Admin →
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7. In System Admin view, allow users to filter or search by user account

   10 votes

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   2 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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   Albert Rogahn shared this idea  ·  Oct 31, 2024

8. Be able to add two or more email addresses when you "add response" to a message

   2 votes

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   0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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   Gathering feedback  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

   We will continue to monitor this idea and will look into a solution if this proves to be a common use-case. Thanks!

9. "@" Functionality to Notify Specific Admins or Users of Notes or Comments

   7 votes

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   0 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Delete…  ·  Admin →
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   Albert Rogahn shared this idea  ·  Nov 3, 2024

10. Allow users to edit their own submissions and comments

    19 votes

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    51 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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    Selina Lehner responded

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11. Do not require request text

    1 vote

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    0 comments  ·  ZRep Messager » 3rd party Text Chat  ·  Delete…  ·  Admin →
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12. Ability to print or export the dashboard

    8 votes

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    3 comments  ·  ZRep Engage & Analytics » Analysis & Insights  ·  Delete…  ·  Admin →
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13. Assign & filter topics by admin (and team)

    46 votes

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    6 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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    Albert Rogahn commented  ·  Oct 25, 2024  ·  Edit…  ·  Delete…

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14. Allow custom fields for messages

    56 votes

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    Gathering feedback  ·  34 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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