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44 results found

  1. Need API v2 SDK to Pull Label Data

    2 votes
    1 comment  ·  Admin →
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  2. Update RestSharp library

    1 vote
    0 comments  ·  Admin →
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  3. Increase per_page limits for v2 API Calls

    V2 API calls are limited to 100 results per_page, which can make it tricky when pulling large amounts of data.

    Increasing the limit to 500 results perpage or 1,000 results perpage, would reduce the calls a developer needs to make, and make things more efficient.

    1 vote
    0 comments  ·  Admin →
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  4. React Native support

    Support for React Native apps on iOS and Android

    0 votes
    1 comment  ·  Admin →
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  5. mobile sdk image

    Support the attachment of screenshots/images on the mobile SDK contact form

    1 vote
    0 comments  ·  Admin →
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  6. Admin configuration options for dealing with exceeding API rate-limits

    1 vote
    0 comments  ·  Admin →
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  7. Provide an OAuth2 API endpoint

    2 votes
    0 comments  ·  Admin →
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  8. Add Multi-Language Support for Mobile SDK

    2 votes
    0 comments  ·  Admin →
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  9. Add more helpful docs about getting users from the API

    To get users with the API, you have to use one of our trusted clients, and be logged in as an admin. We could make this much clearer in our docs!

    2 votes
    0 comments  ·  Admin →
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  10. Elegant linking between native views of KB articles in the app

    As it is now, to add links between articles in the admin you have to clumsily paste in a URL. In the app, these links load the browser version and look terrible.

    You should let us create article-to-article links that don't break the experience.

    2 votes
    1 comment  ·  mobile SDKs (iOS)  ·  Admin →
    How important is this to you?

  11. Multilanguage FAQ

    Add multilanguage and multibrand support. We now have to manually build our FAQ since we need it in multiple languages.

    1 vote
    0 comments  ·  Admin →
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  12. Add ability to insert app-aware review request link in responses

    When I've had a good support interaction, I'd like to end with a request that they write a review. We have 22 apps on 3 platforms (for a total of 66 apps), and it would be nice if I didn't have to manually insert the correct review link for each app.

    The way I imagine the feature working is similar to Canned Responses. In Settings, we would write the default language for requesting a review, including a link. Then when we're writing our response, we click on a Request Review link (next to Canned Responses), which would insert the default…

    1 vote
    0 comments  ·  Admin →
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  13. Support for Cordova-based Android apps

    There is a Cordova plugin for the iOS SDK but none for Android. I would like to have an Android Cordova plugin, or even better, a cross-platform plugin supporting both Android and iOS.

    1 vote
    0 comments  ·  mobile SDKs (Android)  ·  Admin →
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  14. Add Satisfaction widget to Mobile SDKs

    Currently, the only way to prompt for satisfaction is the Javascript widget; the satisfaction widget can't be embedded using the Mobile SDKs.

    1 vote
    1 comment  ·  Admin →
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  15. Add a Unity3d SDK

    Having a Unity3d SDK would make it easy for game developers to integrate.

    0 votes
    1 comment  ·  Admin →
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  16. New Ticket Reply available to Zapier

    We use Zapier heavily to get ZenRep tickets to several different apps at once. For the apps that you have built integrations for, it works smoothly. Every ticket and reply are pushed.

    However, your integration with Zapier doesn't allow for Ticket Replies. I have all new Tickets pulling into my CRM, but when the customer replies to me, Zapier doesn't pick it up. I originally thought it was a problem with Zapier until I realized you distinguish new tickets and ticket replies as separate entities.

    Please allow Ticket Replies in Zapier so I can pull every interaction into my CRM.

    1 vote
    1 comment  ·  Admin →
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  17. Capture device/OS details

    Capture the device model and OS version along with issues reported.

    4 votes
    Gathering feedback  ·  0 comments  ·  Admin →
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  18. Attach screenshot of app when the user contacts support

    2 votes
    0 comments  ·  Admin →
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  19. In the Android SDK, open an IA result on a new page and not a pop up

    In the Android SDK, when a user clicks on an IA result, open that result in a new page. Right now it opens in a pop up, which doesn't look as nice, and limits the size.

    1 vote
    0 comments  ·  mobile SDKs (Android)  ·  Admin →
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  20. Open links in articles in a browser view

    Currently, when browsing articles, links inside of KB articles open inside the mobile SDK. This is problematic because there’s no in-app browser navigation – and links to websites are probably best viewed in a dedicated browser.

    In addition, it would be nice if links to other KB articles were shown in their native SDK format instead of the web view.

    2 votes
    1 comment  ·  Admin →
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