Skip to content
← Customer Feedback & Ideas for ZenRep

ZRep Messager

ZRep Messager

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve the message center?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

121 results found

  1. Customize the agent name on the auto-response

    When you reply to a ticket, your replie name is always "Support Request". You should be able to change this to something more personal to your company e.g. Your Company Support

    2 votes
    7 comments  ·  Other  ·  Admin →
    How important is this to you?
    Kendall Stanton responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Huius ego nunc auctoritatem sequens idem faciam. Praeclare hoc quidem. Duo Reges: constructio interrete. Quis hoc dicit? Quis est tam dissimile homini. At enim hic etiam dolore.

  2. Open source the translation system

    Offer developers an easy way to translate their content.

    2 votes
    7 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Create a share buttons for all the content that get displayed on the facebook app.

    Have the share button point to the URL. Basically so facebook users can post their content to their own facebook wall.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Merge duplicate tickets from different sources

    Sometimes people send multiple tickets saying the same thing

    Notes:
    * Probably only works if the creators of each ticket are watchers/CC's in the other ticket
    * Messages are combined and sorted chronologically
    * Tags are combined
    ** Namespaced tags are kept for the "winning" ticket
    * The creator of the "winning" ticket is used, other CC's/watchers are combined
    * Assignee, priority, status, etc., are kept for the “winning” ticket.

    5 votes
    4 comments  ·  3rd party Text Chat  ·  Admin →
    How important is this to you?

  5. Allow us to turn Twitter mentions into messages

    Pipe in what people are saying about us on Twitter in the Admin Console - and allow us to turn them into proper messages

    10 votes
    20 comments  ·  Other  ·  Admin →
    How important is this to you?
    Magnus Runolfsdottir responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit enim idem caecus, debilis. Confecta res esset. Sed haec in pueris; Zenonis est, inquam, hoc Stoici.

  6. Allow discussions of new topics, but not the creation of new ones

    We would like to see customer response, but don't want to get entirely new topics. Can you please make it possible for users to comment on topics we create/import, but without letting them add new ones?

    12 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    Selina Lehner responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Dici enim nihil potest verius. Qualem igitur hominem natura inchoavit? Equidem e Cn. Duo Reges: constructio interrete.

  7. Ability to Add Tags/Alternate Questions for Topics

    Increase the odds of having the most relevant topics show up with having the Ability to Add Tags/Alternate Questions for Topics

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Minimal mobile dashboard

    Minimal mobile dashboard.

    A minimal mobile UI to assign a ticket or close it. The same for comments.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Export a Excel

    Poder exportar a Excel

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. View closed/Archived Service requests.

    View closed/archived service requests.
    Global Admins should be able to view all service requests sent in for the tenant. Whether they are open, closed or archived. With the ability to see who created the service request, what was the issue and what was the solution to the issue and any emails that were sent regarding the service reference number. Global Admins need to know this to keep overall control/knowledge of what is being requested for their tenant.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Filter to show Open/Private/Closed rooms

    When clicking on our company name tab, there are buttons to filter All/Rooms/People.

    It would be very useful to also have buttons to filter Open/Private/Closed rooms too.

    This would help quickly find closed rooms that you might want to Open.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Edit old messages

    I would like to change messages that have already been sent.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Combine Hot, Top, and New into a dropdown list

    Hot, Top, and New are all ways of sorting the suggestions. Since only one of them can be applied at a time, they might as well be combined into a "Sort" dropdown list to save visual space.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Customer Facing Overage Notifications

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Show MRR in dollars

    Not doll hairs

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Integrate with CapsuleCRM

    Can you create a link to CapsuleCRM this would be very useful.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Run ticket rules on ideas converted to tickets

    When an idea is converted to a ticket, it should still respect the rules of ticketing.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Allow threads to be "stickied". "Flag idea as inappropriate" is being abused.

    Spammers and trolls are routinely 'flagging' threads to sabotage our efforts. Please help. Thank you.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. sort:wait time doesn't provide a logical sort order to tickets that have been responded to by an admin

    We often submit admin responses to tickets without the issue being resolved, so the user is still "waiting" for a solution in a sense.

    When you sort:wait, tickets with admin responses are at the bottom, sorted in no particular order.

    While these tickets don't have a "wait" value, it is confusing that they are included in a seemingly random order.

    Ways to deal with this:

    Don't include tickets with an admin response in sort:wait. But if you use sort:wait order:asc, include tickets with admin responses in a logical order, ideally interspersed with tickets that are waiting, prioritized by message time.

    …

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Send screenshots to Salesforce through the service hook

    0 votes
    0 comments  ·  CRM Integration  ·  Admin →
    How important is this to you?
1 2 3 4 6
  • Don't see your idea?