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Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

%X% should grab the value of X from any custom field we created. For example, in our help forms, we ask for the users name and we pass this data to your system. I'd like to be able to then pass on that name into a canned answer. So "Hey %name%" in the 1st line of a canned answer would show as "Hey Bob,"...

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Dessie Stoltenberg shared this idea  ·   ·  Report…  ·  Admin →
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