514 results found
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Private Widget
I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.
37 votes -
Auto Associate Labels
Need to auto associate labels to an idea that was captured on behalf of a customer.
3 votes -
Import Accounts/Companies (and their various properties)
I want to import a list of accounts/companies with their various properties (rather than passing them in via the API) and connect them to users.
3 votes -
4 votes
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2 votes
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Integration with topic website to quickly add users to a topic
When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.
1 voteGood idea. We will continue to monitor this and will look into a solution if it proves to be a common request.
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Per-user thread landing pages
To allow specific thread that users can land on/be redirected to when visiting a website
0 votes -
Return helpful error when idea created via sidebar has too long of a title
There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why
This error should say something about the character limit.
1 vote -
Better user management
Better support for managing users. It doesn't make sense to have multiple users spread out across different forums. I would like to see ONE list of all forum users and admins and control their access from one page.
1 vote -
Support HTML emails sent into the help desk.
Support HTML emails.
1 vote -
In System Admin view, allow users to filter or search by user account
We are often trying to locate a full list of all the items that a user has sent in. The view in the user management console is very cumbersome, so we would like to be able to filter in the message management view by user.
10 votes -
Bulk apply tags to topics
Be able to apply tags to topics in bulk
12 votes -
Bulk change message statuses
Change the status of one or more message at once when viewing a list of messages.
15 votes -
Export Users with their Admin Permissions and status
I would like to be able to easily consume the list of admins who have been invited and be able to send them a more personal email.
1 vote -
"@" Functionality to Notify Specific Admins or Users of Notes or Comments
We would like to be able when writing notes (in the admin console) to notify other product managers of something that may affect them or they need to be aware of.
When responding to comments (in the end user console) we would like to be able to notify specific users that we have addressed their question or issue.
By using the @ followed by the user email, this should send them a specific email notifying them that something is important to them. This also would help us reduce noise of how many emails administrators currently receive.7 votes -
Apply user segments to reports
Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.
28 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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24 votes
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Enabling admin access for more occasional users
Provide an additional admin license for those that only login to update statuses 1 to 2 times per month.
5 votes -
Limit which instant answers show up in the contact widget
Make it relate to specific content where the widget is being hosted.
3 votes -
Import Users (and their custom traits)
I want to import a list of users with their various properties (rather than passing them in via the API)
5 votes
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