41 results found
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1 vote
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Be able to export ideas, their comments, votes and users in one file
Right now, when you export data on a forum, ideas come in one file, comments come in another, and then if you want everything in the same report, you have to copy and paste between the exports, match up comments etc...
So if you're trying to report on ideas and their activity to users outside of ZenRep, it's very hard.
2 votes -
1 vote
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Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes -
2 votes
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API endpoint for Satisfaction Ratings
I would like to retrieve satisfaction rating via your API to display them on my website.
It would be awesome if we can retrieve X random Satisfaction Ratings (rate + comment + name of the user) via your API or similar.
An extra option could be integrated like: "I want to retrieve 5 random satisfaction ratings from 7 to 10 (only promoters)."
In the widget, you'll have to add an extra checkbox to let the user choose whether he wants his satisfaction rating published OR not.
In the backend, we can specifically exclude some satisfaction rating in order to prevent…
8 votes -
Ability to print or export the dashboard
Allow me to print or export the dashboard so I can present it to my Exec team.
8 votes -
Filter dashboard stats by date range
The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be…
10 votes -
2 votes
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Be able to export comments with ideas
Right now you can only export comments with the general export. And those comments are in a separate file.
It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.
1 vote -
Ability to create own reports, flters and dashboards
Provide the ability for admins to create additional filters, reports and dashboards.
For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100
Similarly, allow the user to create their own dashboards using both OOTB and custom reports.
It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.
It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.
0 votes -
Export all users who have been active for a specific time frame
Be able to export a list of users who have supported ideas, commented or created ideas in a specific time frame, so admins can measure user engagement month over month.
0 votes -
Show messages by user
Instead of only showing top messages, all messages by user
0 votes -
Admin Analytics Dashboard should allow filtering to specific Forums
Right now the analytics dashboard shows data across all forums. It would be ideal to be able to filter this to get stats for each individual forum and be able to export reports on the customer activity (suggestions, votes, comments) for a set time period only within an individual forum.
0 votes -
Analyze removal of support
Be able to see data about users who remove support from an idea they previously supported.
0 votes -
Offer limited Surveys and NPS access on Starter Bundle
On the starter bundle you don't have access to tools like NPS or Survey. When a product is just launching and the company is trying to engage users for feedback, having access to Survey and NPS at a limited rate would be helpful. Without these options, simply waiting to get feedback doesn't warrant the $199 a month price.
0 votes -
Link user data to meta data
Linking users to meta data such as what browser the user is on and other statistics on how they're engaging
0 votes -
Add feature for mapping where users were on a page, to when they clicked the widget/gave feedback
Customers with single page applications don't have relevant referrer URLs when user's create ideas from the widget.
This prevents admins from getting more data on where users were when giving feedback.
Finding a way to map ideas created via the widget, to where users were on a specific page would be a useful metric for product team.
0 votes -
Allow larger exports of Data
Some users are trying to export all of their data ever in a single export.
Maybe send multiple emails with chunks of data?0 votes
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