31 results found
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Be able to add two or more email addresses when you "add response" to a message
I had a call with a customer and multiple members of their team. I need to add their responses to the messages.
But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.
What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.
2 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. Thanks!
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1 vote
Clicking on the message name will now open a new window, displaying the idea on the topic. We’ll keep this idea open though to see if there are any more requests for the hover solution.
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Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
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Integration with topic website to quickly add users to a topic
When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.
1 voteGood idea. We will continue to monitor this and will look into a solution if it proves to be a common request.
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How to auto-fill the request field is not obvious
For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field. I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip: Highlight text you want in this field before..." The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."
1 voteWe are looking into this.
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Be able to set the message creator, when creating a message
If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.
Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.
1 voteWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.
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Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Attach files to customer requests
When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.
1 voteGood idea. We will continue to monitor this and will look into a solution if it is a common request.
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Indicate how many messages teams and team members are receiving
This would help monitor and drive adoption in an organization.
0 votesWe are looking into this.
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Sidebar is blocked by some websites
When visiting some webpages, if the user clicks the bookmark for the sidebar, nothing happens.
0 votesWe are looking into this.
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add "supporters in time period" column to forum activity export
On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
0 votes
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