514 results found
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Service hook integration with Kato.im
I'd like to get a notification in Kato (http://www.kato.im) when a new message comes into the system
thank you
1 vote -
Better Type Styling (more options in the WYSIWYG editor.)
When drafting a new Article I (as an Admin) want better text styling features in order to make the information more understandable to my end-user. See sample attached...
I also want to be able to apply header styles and paragraph styles to larger bodies of text quickly. See Google Docs as a good reference. Right now the only options is to paste and retain formatting, or to remove all styles from the text.
I would also want to set my own custom header styles and save them for all admins to use in the admin publishing console.
2 votes -
1 vote
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Allow users to subscribe to forum updates
A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).
Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.
11 votes -
Knowledge Base (Help Center) Widget
have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article
4 votes -
Allow a more extensive 'Recently updated ideas'
Currently the overview on the home page only displays the 3 last modified ideas (whether status/comment/etc). I could be nice for it to either display more than 3 and/or for it to have its own dedicated page which could be accessed by clicking the header 'Recently updated ideas".
3 votes -
2 votes
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Allow users to post messages in a private forum, but not browse the forum
Allow anyone to post feedback into a private forum.
6 votes -
Be able to use system-defined fields when creating a condition for a rule
Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.
For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.
It would be great if admins could create rules around that system defined data like referrer URL or IP address.
7 votes -
Allow users to add attachments to comments
One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.
17 votes -
Allow end users to edit their ideas
Allow users to edit their idea submissions. Last time I checked, end users (customers) could not edit their own ideas once they submitted them. We get a lot of ideas that are hard to make sense of with poor grammar and spelling and unclear thinking. An option for users to edit their ideas may be a big help.
3 votes -
Integration with Asana
Asana is THE most awesome task management tool for teams.
Prioritized product features in Asana could be added to ZenRep automatically, allowing users to vote, discuss, and get updates on them.
Tickets could be posted and managed from Asana, where our team manages everything from product management, google docs, business planning, fund raising, idea boxes and a list far too long to mention here!
3 votes -
Customize date/time format based on location
Right now the date/time format is US. It would be nice if you could customize this (like for European users) or if it was done automatically based on the admins location.
3 votes -
Integration with Visual Studio Online (TFS On-Demand)
Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!
61 votes -
Don't allow SSO users to override their email and password
Being on our SSO implementation, we see a major problem with the
ability for users to change their passwords and email addresses while in ZenRep. This gives
the user the impression that they have changed their emails and password in our system as
well, which of course means they can't login to the site.5 votes -
Manually add votes
As an admin, I would like to be able to manually add votes to certain ideas. Often, we get emails or other messages from users. We ask them to go in and vote for ideas, but, if they don't, I'd like to be able to add votes manually so as to accurately capture the number of users that want an idea. Thanks!
4 votes -
Invite users to a private forum via API
I see that you can create/update users through the API, but I do not see a means of inviting non-existing users to a private forum.
Use case:
Company has a non-public forum for product suggestions. Clients are often sent invitations to this private forum if they have not been given access yet.
4 votes -
Be able to import multiple comments with messages
Right now you can import messages, and even the users who sent the messages, but there's no way to import comments. However, comments are part of the discussion, and you need to be able to add them too.
4 votes -
Allow video links in ideas.
You can attach a file to an idea, but it would be nice to embed a video at the bottom of an idea description. You seem to be able to do this in a knowledge base article, but not an idea. It would be helpful to include the same functionality.
3 votes -
Ability to manually order forums – not just in alphabetical order
Why can you only organize the forums in alphabetical order? I'd like to present my forums in a specific order, since I'd like to give some forums more attention than others. I tricked the system by using numbers in front of the forum name, but that only works for 1-9. This would be a great improvement!
7 votes
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