Be able to use system-defined fields when creating a condition for a rule
Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.
For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.
It would be great if admins could create rules around that system defined data like referrer URL or IP address.
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea
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Anonymous
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Murray Jakubowski
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