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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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514 results found

  1. User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.

    3 votes

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  2. Being able to customize the design and position of things like buttons, text, and colors, would be great, so we can bring the design more inline with their site or optimize it for their users.

    10 votes

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  3. Our docs could be a little more explicit about where your put your records. Maybe add a screen shot of putting them into godaddy and some other common DNS hosts

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. Currently Universal Analytics is in Stage 3. After it reaches Stage 4 we'd be able to implement this. https://developers.google.com/analytics/devguides/collection/upgrade/

    Until then, vote up this idea so you're subscribed to notifications once we're able to make the update on our end.

    6 votes

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  5. This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:

    Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in ZenRep include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.

    The complementing service hook would help push information the other way. Syncing ZenRep support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.

    8 votes

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  6. 28 votes

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  7. When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.

    2 votes

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  8. I had a call with a customer and multiple members of their team. I need to add their responses to the messages.

    But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.

    What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.

    2 votes

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  9. We have to ask users to send us a screenshot a lot when responding to their first bug report or feedback. And generally we find the bug quicker even if we manage without it.

    2 votes

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  10. When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.

    1 vote

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  11. The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).

    It would be great if there were a way for these screenshots to include all these inline images as well.

    17 votes

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  12. For customer discovery of ZenRep and for simple customer configuration please integrate with the MS Azure AD.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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  13. Owners (i.e. superusers) should be able to administer all the admins/agents registered in the system beyond inviting them, promoting them to owner, or deleting them.

    Doesn't have to be extensive, but at least being able to update username, company, or other basic user admin tasks.

    3 votes

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  14. In addition to the karma score, show the number of ideas, comments, and votes spent / remaining per user in the forum>>users listing as well as the associated export.

    Mock-up attached.

    Now this information is available per user, but that is tedious to review.

    Having this info at the aggregate level helps admins to know:
    1) how healthy or biased the interaction is (few people writing a lot, or a lot of people writing a little)
    2) who are the top contributors in terms of volume
    3) how many users have reached their voting limit

    2 votes

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  15. We can pre-fill email field by passing user traits, but users' emails we have on the record may no longer be frequently accessed and/or users have forgotten which email address they used to sign up for our service. In such cases, it would be nice if they can confirm the pre-filled email address before hitting submit button. (Right now the widget won't ask at all if email trait is set.)

    1 vote

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  16. Satisfaction Ratings give you valuable insight on a user. Being able to push the rating to Salesforce gives your sales team and team members in Salesforce that additional insight.

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  17. 2 votes

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  18. We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:

    How much feedback does a customer give? (amount)
    What's the feedback about? (content)
    What's the status of ideas submitted by a customer? (planned, etc.)

    Can you guys make the magic happen?
    I

    1 vote

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  19. Any users that has ever been active in our product

    User opt-out option

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  20. The login page is terrible UX. Why hide the username and password for your most valuable customers? Also why not just place username/pwd fields straight up on the page instead of a dynamic reveal. This confuses me every single time.

    3 votes

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    6 comments  ·  Other  ·  Admin →
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