112 results found
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When changing status, allow an editable subject field. We ask questions for more follow up and have had to start emailing separately.
Make subject line in emails editable.
1 vote -
Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
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2 votes
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Microsoft Windows phone service
All Microsoft Windows service
0 votes -
Default a category in the widget when adding a suggestion
Default a category in the widget when adding a suggestion
1 vote -
Not have Azure AD Connect overwrite cloud
We had lost some distribution groups recently. It would be nice to have a warning or a workaround to not overwrite cloud-only list when an on-prem user or group matches the one on Office 365/Azure AD. Some of our OU was supposed to be filtered when we worked with a Microsoft engineer.
Since our up-to-date distribution lists got overwritten by older lists from our on-prem AD and Microsoft does not back up groups on the cloud, we had to create all our lost distribution list from scratch.0 votes -
search on message id
When in widget have the option to search based on message ID and display that when submitting a new message.
1 vote -
1 vote
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Analyze content by department
Understanding how many messages have come in via sales, support, or account management would be a valuable way to segment data.
0 votes -
Indicate how many messages teams and team members are receiving
This would help monitor and drive adoption in an organization.
0 votesWe are looking into this.
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Add flexibility to NPS
It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
2 votes -
Remove highlights from selected answer body
I get that highlighting the title for users so they can see which FAQ matches their question makes sense but once they choose the question then it is very distracting to still have each instance of the word(s) highlighted in the answer.
1 vote -
Customer messages in Slack can be easily sent to ZenRep
We have a public channel in slack for our customer community. We can use the sidebar to capture messages on top of the Slack web client, but we would also like to be able to use it in the desktop client.
0 votes -
Manage teams through Active Directory
Allow management of teams through an active directory group to make it easier to manage as employees start and leave
1 vote -
Private Widget
I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.
37 votes -
1 vote
Clicking on the message name will now open a new window, displaying the idea on the topic. We’ll keep this idea open though to see if there are any more requests for the hover solution.
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4 votes
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Add public information from the sidebar
When adding support to an idea from contributor sidebar, be able to add public information to an existing idea
0 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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See top topics that are active
I would like a way to see the top active topics. Many of the messages in the top list for my team are inactive.
0 votes
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