Add Custom Fields for Users
In the same manner that custom fields can be created for tickets I'd like to see the addition of custom fields for users.
New ticket rules could then be applied to new tickets based on the custom customer fields in addition to custom ticket fields.
This would allow you to identify certain customers tickets and handle them appropriately. For instance you could make sure VIP customers get their issues addressed as soon as possible or make sure that customers that are a drain on resources are limited.
1
vote
Efren Padberg
shared this idea
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Anonymous
commented
Great idea!