Filter/sort articles when inserting a canned response
When inserting a canned response into a ticket, I want to be able to filter by a specific topic, specify a sort order, and filter by other traits so that I can find the article I’m looking for faster.
 Anonymous
    
 shared this idea
Anonymous
    
 shared this idea
      
    - 
      Lorem ipsum dolor sit amet, consectetur adipiscing elit. Et quidem, inquit, vehementer errat; Istam voluptatem, inquit, Epicurus ignorat? Istam voluptatem, inquit, Epicurus ignorat? Itaque fecimus. Tibi hoc incredibile, quod beatissimum. Duo Reges: constructio interrete. 
- 
       Anonymous
    
 commented Anonymous
    
 commentedLorem ipsum dolor sit amet, consectetur adipiscing elit. Omnia peccata paria dicitis. Bonum valitudo: miser morbus. Non semper, inquam; Bestiarum vero nullum iudicium puto. Simus igitur contenti his. Quam ob rem tandem, inquit, non satisfacit? 
 
        