Be able to star or flag a ticket
If you are going through a list of tickets, you need to flag some as high priority. You can do this with custom fields, but then other admins have to pull it up in a custom search or open the idea to see the custom field value.
It would be great if you could flag or star a ticket (like you can gmail), so that other admins can see at a quick glance which tickets need to be tackled first (without having to open the ticket or do a custom search).
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea
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Anonymous
commented
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Wanda Gorczany
commented
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