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allow canned responses to be ordered

We make good use of unpublished articles and canned responses in the ticket system.

This is not as efficient as it could be when you have more than a handful of canned responses. We tried using titles like: "A - ..." or "01 - ..." but that doesn't work and is a hack anyway.

Ideally you should be able to configure the order of canned responses in the dropdown.

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