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Canned Response metrics/reporting

When trying to see how often we answer the same question, I want to be able to see how many times a canned response is used over a given time frame, so that we can determine which issues we could address to reduce support requests and help users faster.

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AdminRoyce Paucek (Account Executive, ZenRep) shared this idea  ·   ·  Report…  ·  Admin →
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