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How can we improve how you track and engage your customers with ZenRep

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514 results found

  1. Appending OAuth parameters to existing query

    If my oauthcallback contains query string
    And when I do request    token I get following callback from ZenRep

    Instead it should be "&oauthtoken=<Token>&oauthverifier=<verifier>". Since passed callback already contains "?state=

    As per The OAuth 1.0 Protocol at https://tools.ietf.org/html/rfc5849
    If the callback URI already includes a query component, the server
    MUST append the OAuth parameters to the end of the existing query.

    0 votes
    0 comments  ·  Other  ·  Admin →
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  2. Add feature for mapping where users were on a page, to when they clicked the widget/gave feedback

    Customers with single page applications don't have relevant referrer URLs when user's create ideas from the widget.

    This prevents admins from getting more data on where users were when giving feedback.

    Finding a way to map ideas created via the widget, to where users were on a specific page would be a useful metric for product team.

    0 votes
    0 comments  ·  Analysis & Insights  ·  Admin →
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  3. Be able to add a static HTML page a ZenRep site

    Sometimes admins want to be able to add a page with their own custom content (that is not a forum, idea or article).

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  4. Canonical URLS on web portal pages should use the custom domain

    0 votes
    0 comments  ·  Other  ·  Admin →
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  5. Provide a way to manage categories in a forum (or make it easier to find)

    I'm going crazy trying to reorganize my categories and can't find where that is in the UI (if it's present).

    Also, categorizing features should be connected to labels because it's very common to start with a certain categorization and then realize that the information architecture picked at one point is not scalable or ideal.

    0 votes
    0 comments  ·  Managing Topics  ·  Admin →
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  6. In the Instant Answers report, clarify the difference between numbers and numbers in parentheses

    0 votes
    0 comments  ·  Managing Topics  ·  Admin →
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  7. FREE trial should be 30 days

    Allow 30 day FREE trial. 14 days is not enough to get familiar to the program.

    0 votes
    0 comments  ·  Other  ·  Admin →
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  8. With VSO, add the option to link messages to Epics as work items

    You can link to backlog items and bugs, but don't have the Work Item type Features and Epics.

    0 votes
    0 comments  ·  Integrations  ·  Admin →
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  9. Custom 404 and error pages

    Ability to customize 404 and other error pages to match branding of main site.

    0 votes
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  10. Wufoo integration

    0 votes
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  11. Simple direct message system for contacting users

    When customers write in with feedback that needs clarification or I want to learn more about a customer’s use case, I want to be able to simply message that user directly from their profile page or from a specific idea, so I don’t have to figure out a way to contact them in a different system – AND so the conversation is stored alongside and associated to the feedback we have stored in ZenRep.

    0 votes
    0 comments  ·  Engaging Customers  ·  Admin →
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  12. grant a single user access to multiple forums by email address

    Right now, the only way to grant a user access to multiple forums at once is with SSO. It would make things quicker to be able to do this with users you grant access to via email invitations.

    0 votes
    0 comments  ·  Managing Users  ·  Admin →
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  13. Allow larger exports of Data

    Some users are trying to export all of their data ever in a single export.
    Maybe send multiple emails with chunks of data?

    0 votes
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  14. add "supporters in time period" column to forum activity export

    On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".

    It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.

    0 votes
    Gathering feedback  ·  0 comments  ·  Analysis & Insights  ·  Admin →
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  15. Widget SDK call to rescan the page

    for embedded widgets on single page web apps

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
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  16. Integrate with Microsoft Power BI for shared dashboards

    Microsoft Power BI (https://powerbi.com/) allows teams to create powerful internal dashboards from many sources. An integration with ZenRep would allow teams to share ZenRep stats and analytics with other stakeholders and teams.

    0 votes
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  17. Integrate with Nicereply to track quality of support interactions

    nicereply.com integration to replace the Kudos option in the sig

    0 votes
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  18. use custom email address for notifications

    Right now, forum notifications come from no-reply@subdomain.ZenRep.com. Accounts with custom domains would prefer for these to come from their custom email address, since end-users see these email notifications.

    0 votes
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  19. Support Adobe Air with an ANE for iOS and Android

    We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.

    0 votes
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  20. Allow upvoting of comments

    People should be allowed to upvote/"like"/+1 comments; this would be an enhancement in community engagement with ideas

    0 votes
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