514 results found
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1 vote
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Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
Be able to set admins notification settings on their behalf
So they are already setup in ZenRep when they login to receive the proper notifications of tickets, and there isn't room for error.
2 votes -
In Satisfaction Rating emails, include the number as text (not just as an image)
Email clients that don’t load images, email filters, and accessibility need to be able to read the text string of a satisfaction score.
1 vote -
1 vote
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4 votes
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Difference between Users icon and default Profile icon causing confusion
When an admin doesn’t have a Gravatar, it’s difficult to tell the difference between the Users section icon and the personal settings menu icon.
1 vote -
Be able to export ideas, their comments, votes and users in one file
Right now, when you export data on a forum, ideas come in one file, comments come in another, and then if you want everything in the same report, you have to copy and paste between the exports, match up comments etc...
So if you're trying to report on ideas and their activity to users outside of ZenRep, it's very hard.
2 votes -
Ability to customize Widget Autoprompt settings
Being able to adjust the time interval for autoprompts would be an improvement.
9 votes -
Integration with on-premise Team Foundation Server (TFS)
Add support for on-premise instances of TFS, similar to ZenRep for Visual Studio Online.
16 votes -
Be able to turn off Instant Answers in the widget
Instant answers in the widget can be great, but sometimes you just want users to use the contact form.
Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.
17 votes -
1 vote
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1 vote
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Add an extra confirmation step to "flag as inappropriate" links
Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.
0 votes -
Allow admins to choose who can create questions & vote
Not via SSO (which we were never able to get working)!!!
Provide a means where creating questions & voting on questions is limited to registered users that we mark as able to create/vote. Via the admin console we can set which users are allowed to do so.
Anonymous and other registered users can still view the questions. We don't care if they can comment or not.
Basically we want a system like for political votes, everyone sees the results, only qualified people can vote, and the process is all handled by ZenRep.
1 vote -
live chat
live chat!
1 vote -
Gmail calendar integration
Sync with Gmail calendar to send invitations within Tickets to schedule follow up calls/demos/web conferences.
2 votes -
Add Web Hook for new Satisfaction Ratings
Be able to push new satisfaction ratings to web/service hooks
2 votes -
Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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In-app SSL key uploads
Let admins upload their own SSL keys instead of having to contact customer support to manually do it.
1 vote
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