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ZRep Engage & Analytics: Managing Users

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User has more than one email address, but there's no way to connect them to the same profile

  1. User has more than one email address, but in ZenRep, you can only have 1 email per user.

  2. So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.

  3. This makes it hard for agents to get a clear view of the user, their history etc...

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AdminRowland Jacobi (Support Manager, ZenRep) shared this idea  ·   ·  Report…  ·  Admin →
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  • Elena Schoen commented  ·   ·  Report

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