105 results found
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Ability to Embed the Satisfaction Widget into Email
Customer would like to target customers through email and have the ability to add the satisfaction into email.
4 votes -
2 votes
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Custom HTML Editor Improvements
Improve the editor that is provided when working with custom HTML/CSS/JavaScript.
The current editor isn't that great and you need to work in a separate tool and then copy/paste.
1 vote -
Don't set demands on password at sign up
The current set of requirements for password creaton on ZenRep are as following:
At least 8 characters
At least 1 lower-case letter
At least 1 upper-case letter
At least 1 number
At least 1 special characterThis does not improve the password quality, as the password "Password1!" works fine with the above requirements.
You can have a 8-character limit, but you should remove any other requirement.
0 votes -
Set Profile Information on Admins and Owners
Give the ability to add a team name, and other identifying information for the owner to see who the admin is.
2 votes -
No suggested topics
Remove the suggested (past) posts widget. Its matching accuracy is poor and as a result, it wastes customer time by encouraging them to read irrelevant information.
1 vote -
Add subtext to bulk invitation window
There is no direction on what format to paste in email address when inviting bulk customers to a private forum. Do they just paste in a list, or do they need to separate the email address by ',' or ';'?
1 vote -
1 vote
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2 votes
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Don't require a special character in passwords
The current requirement for passwords are a bit counterproductive. They make for a password that is very difficult to remember and do not increase the actual strength of the password that much.
The current requirements are OK except for the one requiring "At least 1 special character". At the moment, I actually choose not to have a password because I know I will forget a password with a special character, and then I will spend numerous attempts getting it right, maybe even resetting the password each time I log in.
1 vote -
Mobile app
Design a mobile app to allow queries to be dealt with on a mobile platform.
All other systems now have this and this is something which is essential as a core function.1 vote -
Support custom VSO work item templates
1) They are using an Agile template in VSO
I'm unable to reproduce this with an Agile template on our account. They seem to have a "Requirement" work item type, which I'm unable to reproduce on our VSO account.
1 vote -
integrate a credits system or pay-to-use support system into ZenRep
As a company that relies heavily on ZenRep Support tools to provide ticketed support to our customers, it would be nice if ZenRep can implement some form of payment system where customers can buy premium support in the form of credits or pay-per-use system to gain access to our technical assistance.
1 vote -
1 vote
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Allow images to be pasted into replies.
Allow images to be pasted into replies.
1 vote -
Dashboard
Create a dashboard of critical metrics for at-a-glance evaluation of system operation
0 votes -
remove identification
On an SPA, there needs to be away to remove identification of User because there may not be a page refresh to change it.
0 votes -
2 votes
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Improvements to Ease of Access
Users who are blind (and thus use screen readers and other assistive tech) report that ZenRep does not work very well when leaving the feedback.
1 vote -
See Account Renewal Date Inside the Admin Console
It would be great to be able to see the account renewal date inside the admin console or be alerted that the account is up for renewal soon.
2 votes
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